Your shipment date will be listed on the receipt provided to you at the time of purchase. Please allow one week from the listed shipping date for your order to arrive at your address (mainland USA). Unless specified and paid for in advance, all orders are shipped US Postal Service First Class mail without tracking.
Events take time to process in order to provide an accurate and quality product. Each DVD-ROM/USB Drive takes on average of 1.5 hours per to sort, burn, label, package and ship, resulting in an average of 60-90 hours of processing of DVD/USB’s alone (not including the time required for all of our print processing) from each event (or 1.5 to 2 weeks of straight work). The sheer quantity of photos we provide, the file sizes we provide (full resolution) and our intensive work travel schedule makes our timeline longer than some of our competitors. We like to say that like all things, you get what you pay for and quality takes time.
IMPORTANT: Please check the your receipt before contacting us per order status, as we cannot reply to status requests for orders still within the promised shipping timeline. All customers sign our sales agreement, agreeing to this timeline, at the time of purchase, and we will meet the timeline promised. Unfortunately, time taken responding to premature order status requests simply delays the processing of customer orders.
To track an order, please write us at firstname.lastname@example.org, if it has been at least seven (7) calendar days from the shipping date on your receipt.
As noted above, we cannot provide actual shipment tracking unless you requested Second Day or Overnight shipping, as all standard orders are shipped normal US First Class Mail, unless you requested otherwise. We can, however, advise as to when you order was shipped.
- Name as written on Order Form, Event Name, Event Date
Send to the following email address: email@example.com